Chapter 4

Measuring The Success of Strategic Initiatives

What a beautiful day today and let's continue our lesson with awesome spirit and full of confidence....Oh! before that assalamualaikum and good morning to everyone...Today we will learn chapter 4. Generally chapter 4 are about efficiency and effectiveness IT metrics...

First of all what is the purpose of efficiency IT metrics????

"measures the performance of the IT system itself including THROUGHPUT, SPEED and AVAILABILITY"

Efficiency also can be said as "doing things right". When we do something right, then the process of completing the task will be quick and no delay will be happened. The focus is on the speed of the completing the task

Second is effectiveness IT metrics

"measures the impact IT has on business processes and activities including CUSTOMER SATISFACTION, CONVERSION RATES and SELL-THROUGH INCREASES"

The other name for effectiveness is "doing right things". So, we will focus on the things or job that involved in completing the task, not the time required taken to do the task.

A good company is always have high level of efficiency and effectiveness. As you can see in the diagram, the best position that a company can be is at the right top of the graph....